Product Analyst- Onboarding and Recruiting

The PwC Technology and Network Information Security (NIS) team at PwC is searching for talented security and technology professionals to build out a new center of excellence in the Netherlands. 

Operating on a local, regional and global scale, Network Information Security (NIS) is responsible for the definition of our security strategy to hands on execution of our global Cyber Readiness Program, moving from predominantly local to centralized services. Global Technology is responsible for driving the adoption and operation of global IT services across the organization.  

If you are seeking an exciting career with the scope to grow your cyber security and technology skills through major change on a global scale, then NIS and PwC Technology will empower you to do so.

In order to execute against the PwC Technology and NIS agenda, the team is structured into the following Pillars:

• Chief Technology Risk Office (CTRO)
• Business Change Technology and Security (BCTS)
• Chief Technology Office (CTO)
• Technology and Security Operations (TSO)
• Chief Admin Office (CAO)
• CYBER
• Office of the Chief Information Technology Officer (OCITO)

NIS and PwC Technology are building the first global cyber security and technology function at PwC. Our mission protects 300,000 PwC members across 160 member firms worldwide as well as our global clients.

What does your work look like?

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. 

The Global People Technology team is responsible for the strategy, support and operational maintenance of our network-wide Human Capital technologies. We support the business led people strategy by providing an optimized toolset to enable these critical and rapidly evolving processes. Our mission is to be curious trusted advisors who collaborate to deliver simple, personalized experiences for our people. 

Demonstrates intimate abilities and/or a proven record of success working on Human Capital technology projects, preferably for a global network of professional services firms including:

• Possessing expertise in and a passion for Onboarding and Recruiting technologies and business processes;
• Understanding of product implementation and management experience with custom off the shelf (COTS) and SaaS applications;
• Demonstrating experience with product roadmaps;
• Displaying awareness of project management methodologies, tools and techniques;
• Utilising a collaborative working style within and across teams at all levels, both internally and with vendors;
• Exhibiting superior communication and stakeholder management skills with the ability to communicate verbally and in written formats;
• Possessing influencing and negotiating skills;
• Displaying global acumen, by having worked across cultures and backgrounds;
• Managing time, workloads, and priorities in a proactive manner;
• Providing relevant, accurate and up-to-date information to leadership;
• Supporting alignment to established technology standards, practices and processes;
• Supporting continuous improvement efforts across the products and regions;
• Supporting projects as required, from analysis through to implementation;
• Assisting with troubleshooting/resolution of escalated product issues;
• Supporting the development of Service Level Agreements (SLAs), dashboard reporting, usage statistics, administrator actions and other service-relevant data;
• Identifying business issues and liaising with relevant business and IT leaders to maintain alignment;
• Utilising and being aware of technical security operations and information security standards;
• Supporting continuous service improvements for the customer and end user experiences;
• Displaying customer focused background with commercial awareness and strategic thinking capability;
• Providing high levels of customer service to IT users in a large organisation;

Does this describe you? 

Demonstrates intimate abilities and/or a proven record of success in:

• Possessing experience with stakeholder and vendor management and escalation liaison;
• Collaborating with Operations Managers to craft communications for service outages and interruptions & technology changes to the business;
• Drafting communications for enhancements;
• Approving internal requests for changes (RFCs); and,
• Reviewing and analysing regular application-related reports provided by Operations Manager to identify trending issues and to drive efficiencies.
• Willingness to dive in and be a team player;

What can we offer you?

We believe in the power of an inclusive culture and we want everyone to feel free to be themselves. We offer access to a PwC global network, where you can exchange knowledge, ideas and questions with other professionals regarding other disciplines. We also offer you:

• Numerous training sessions and courses that contribute to your personal and professional development;
• An appropriate salary and extensive employment conditions, including a well-being budget. This is a personal annual budget of € 1.000 to spend on your health, for example on mindfulness, sport, lifestyle coachings & wellness;
• A fully equipped, ergonomic home office with a second monitor;
• A monthly internet allowance;
• A lease car/car allowance, laptop and iPhone; 
• 30 (or 32) holiday days per year; 
• Hybrid working at the client, at home and at the office;
• The possibility, within standard working hours, of focusing on Corporate Responsibility, various networks, diversity, innovation and/or recruitment along with enjoyable informal activities and social parties.

Apply Now!

Are you enthusiastic? Then let us have your CV, and a cover letter explaining why you’re applying and why you’re the right person for this position. Click on the red button and apply immediately! If you have any questions about the vacancy, please contact our Recruiter Marijn Minderhoud.

Please note: direct applications only, no recruiters.